Terms and conditions

1. INTRODUCTORY PROVISIONSHunt in Slovakia s.r.o., with its registered office at A. Kmeťa 898/32, 934 05 Levice, ID: 50 325 221, registered in the Commercial Register of the District Court Nitra, Section: Sro, Insert No. 40811/N (hereinafter referred to as the “Tour Operator” or “TO”), issues these General Terms and Conditions (hereinafter referred to as “GTC”), which regulate the rights and obligations arising from contractual relationships between the Travel Agency and the customer (hereinafter referred to as the “Client”).
   1. These General Terms and Conditions (“GTC”) regulate the rights and duties between the Travel Agency (“TO”) and the customer (“Client”) regarding the provision of tours under specific agreements in accordance with Act no. 170/2018 Coll. on Travel Services, Linked Travel Services, and the Amendment of Certain Acts, as well as relevant EU regulations.
   2. The TO organizes specific tours focusing on hunting activities, including the provision of necessary permits, local guides (or professional hunting guides), and accommodation and transportation services.
   3. These GTC form an integral part of every agreement for arranging a tour concluded between the TO and the Client unless otherwise specified in the specific agreement.
   4. Definitions of terms:
      • Client: A natural or legal person entering into a contract with the TO for participation in a tour and use of other services provided by the TO.
      • Agreement: A legal document concluded between the TO and the Client, based on which services are provided under specified conditions.
      • Services: All services provided by the TO within the tour, including transportation, accommodation, meals, insurance, hunting, necessary documentation, and other agreed services.
      • Tour: An organized trip or excursion, which involves the combination of multiple services (e.g., transportation, accommodation, meals) sold at an overall price.
      • Complaint: The process by which a Client exercises their rights in case of deficiencies or dissatisfaction with the services provided by the TO.
      • Conditions: The General Terms and Conditions that govern the contractual relationship between the TO and the Client.
   5. These conditions are binding for all contractual relationships where Hunt in Slovakia s.r.o. acts as the service provider.
2. SUBJECT OF THE GENERAL TERMS AND CONDITIONSThe subject of these GTC is to regulate the rights and duties between the TO and the Client. The GTC specify the conditions under which the TO provides services related to the organization and arrangement of tours and other connected services.
   1. Scope of services provided by the TO
      1. Organization of hunting and sporting experiences: The TO specializes in the organization of hunting tours mainly in Slovakia but also abroad. This includes securing hunting permits, hunting guides, selection of appropriate hunting locations according to the Client's wishes, providing professional guides with licenses, and supplementary services such as proper handling of hunted game, processing venison, and preparing trophies for the Client.
      2. Provision of accommodation: Various accommodation options are available according to the Client's preference, including hotels, pensions, and specialized hunting lodges. The TO ensures a high-quality standard of accommodation and commits to resolving any issues associated with it.
      3. Meal services: Food services are provided according to the Client's requirements, including breakfasts, lunches, and dinners during the tour. Specialized meal services such as hunting specialties or special dietary needs prepared by a private chef can also be arranged.
      4. Transport services: The organization of transportation from the departure location to the destination of the tour. This includes airport transfers and transportation for the duration of the tour under the terms agreed upon in the Agreement.
      5. Accompanying services: These include services of professional guides, organization of cultural and social activities, taxidermy services, transportation of trophies to the desired location indicated by the Client, and other supplementary services as per the Client’s request (e.g., wellness, sports activities, visits to cultural landmarks, and other optional tours during the primary arrangement).
      6. Assistance and support during the tour: Providing support and addressing unforeseen events during the tour, ensuring 24/7 telephone assistance for the Client and other participants.
      7. Insurance and safety: Advisory services and mediation for travel insurance, including trip cancellation insurance and liability insurance that covers risks associated with the tour.
3. ESTABLISHMENT OF A CONTRACTUAL RELATIONSHIP
   1. A contract for the arrangement of a tour between the TO and the Client is established upon the proper completion and signing of the tour contract by the Client and the TO. The Client’s signature may also be substituted with electronic confirmation in accordance with applicable legal regulations in Slovakia if mutually agreed.
   2. Before signing the contract, the TO is obliged to provide the Client with basic information about the tour under the law, including:
      • The final tour price, including charges, taxes, and surcharges,
      • A description of the provided services (e.g., hunting permits, transport, accommodation, type of game, etc.),
      • The minimum number of participants required to conduct the tour,
      • Cancellation terms (contained within these GTC),
      • Information regarding insolvency protection of the TO.
   3. By signing the tour agreement, the Client confirms they have read, understood, and agreed to these GTC.
4. TOUR PRICE AND PAYMENT TERMS
   1. The total price of the tour includes:
      1. A fee for services associated with the tour, referred to as the service fee or base price, which often includes:
         • Accommodation,
         • Meals,
         • Hunting guide services,
         • Transportation to and from the airport,
         • Transportation during the tour,
         • Fees for hunting licenses and mandatory insurance,
         • Interpreter services,
         • Organizational fee,
         • Fees for the hunted game,
         • Fees for special services not included in the base price and optional, such as:
           • Requests for a single room,
           • Private chef service fees,
           • Fees for trophy preparation,
           • Fees for trophy transport,
           • Fees for optional trips,
           • Tips for guides.
      2. A package fee, which includes all services associated with the tour defined as the base price in section A, and fees for the hunted game,
      3. Fees for special services not included in the base price and optional, such as:
         • Request for a single room,
         • Private chef service fee,
         • Fees for optional trips,
         • Tips for guides.
      4. For certain types of tours or offers, it might be impossible to determine the final tour price in advance due to unknown factors, such as the type of trophy the Client will hunt. Pricing methods for trophies are detailed in offers, and by signing, the Client acknowledges and agrees to the pricing structure. The Client commits to pay the resulting price as defined in the valid offer and based on the actual outcome of the tour.
      5. Each tour agreement is closely tied to the relevant offer and is an inseparable part of it. The offer lists specific terms for the tour, including pricing details.
   2. Price Calculation
      • The price calculation is detailed in the tour agreement and primarily within the valid price offer, constituting an inseparable part of the agreement and encompassing all mandatory fees, taxes, and potential surcharges.
   3. Payment Terms
      • The Client is obliged to pay for the tour as follows unless otherwise specified in the agreement:
        • In cases where the base fee and game fees are charged separately:
          • A 100% deposit of the base fee per traveller upon signing the tour agreement.
        • In bundled offers, where a total tour price is set (including both the base fee and the hunted game fees):
          • A deposit of 30% of the total tour price, but not less than €1,000 or $1,000 per traveller,
          • Remaining payments per the agreement but no later than 5 days after receiving the tour report and invoice for the tour's final cost.
        • Following the tour, additional charges (e.g., trophy processing or transport fees) may be invoiced separately. By signing the agreement, the Client acknowledges such post-tour additional charges linked to these specific packages.
   4. If the Client fails to pay the tour price specified in the agreement or these GTC within the specified term, the TO reserves the right to cancel the tour agreement unilaterally.
5. RIGHTS AND OBLIGATIONS OF THE CLIENT
   1. The Client has the right to:
      • Be fully informed about the conditions and progress of the tour,
      • Request redress from the TO in case the agreed services are not provided,
      • Withdraw from the contract in the event of a significant violation of the conditions by the TO.
   2. The Client is obliged to:
      • Comply with the rules of safety and legality related to hunting activities,
      • Follow the instructions of the TO and the hunting guide,
      • Abstain from carrying out activities that would breach local laws or ethical standards,
      • Be responsible for any damage caused to property or injury to any third party that occurs due to their own actions during the tour,
      • Have comprehensive travel insurance. For Slovak and Czech Clients, the travel insurance is arranged by Hunt in Slovakia,
      • Settle all financial obligations towards the TO arising especially from the contract, the valid offer based on which the Client participated in the tour, and according to the report on the tour delivered to the Client after the tour is completed,
      • Grant the TO consent to process the personal data of the Client and any other participants listed in the mutual tour agreement. They are also required to provide the TO with all necessary information needed for the formal and legal arrangement of the tour, including data required by third parties involved in the execution of the tour.
6. RIGHTS AND OBLIGATIONS OF THE TOUR OPERATOR
   1. The TO has the right to:
      • Cancel the tour in the event that the number of participants does not meet the minimum required number as agreed in the contract,
      • Unilaterally terminate the participation of a Client who significantly violates the rules set out in these GTC or local laws,
      • Demand full payment of the financial obligations arising from the agreement, the valid offer corresponding to the tour, and based on the issued report of the tour,
      • Request necessary personal and identification data from the Client that are essential for processing and finalizing the valid tour agreement and securing necessary permits associated with participation in the tour. These details primarily include, but are not limited to: the Client’s name, surname, contact information, address, date of birth, passport number, or specific information required by local authorities for hunting purposes,
      • Reserve the right to change the accommodation or tour location before the start of the tour if deemed necessary to enhance the quality of the experience or increase the hunting success. The TO is obliged to inform the Client of such changes without unnecessary delay.
   2. The TO is obliged to:
      • Ensure the proper and safe execution of the tour under the agreed terms,
      • Provide relevant assistance to the Client during unforeseen situations that occur during the tour,
      • Provide the Client with all crucial information regarding legal requirements and regulations related to hunting (e.g., local permits, legal restrictions, transportation or processing of trophies),
      • Process the personal data of the Client solely to the extent necessary for fulfilling the tour agreement and in compliance with applicable data protection regulations,
      • Inform the Client about any fundamental changes in the organization of the tour without undue delay,
      • Address the Client’s complaints in accordance with legal regulations and the conditions outlined in these GTC,
      • Support the Client in resolving unanticipated administrative or legal formalities related to their participation in the tour.
7. MODIFICATION OF TOUR TERMS BY THE TOUR OPERATOR
   1. The TO reserves the right to make changes to the tour in the event of unexpected and unavoidable circumstances caused by a third party, such as armed conflict, a pandemic, the spread of contagious diseases or viruses carried by game, natural disasters, safety risks, or other acts of force majeure. In such cases, the TO may:
      • Amend the tour terms, including accommodation, hunting areas, or other organizational aspects, adapting them to current conditions to ensure the tour can proceed as best as possible,
      • Postpone the tour to the next hunting season. In such cases, the Client who agrees with this change bears only minor costs associated with the postponement (e.g., administrative fees and reservation system adjustments),
      • Cancel the tour, with the Client bearing only necessary costs related to the cancellation, such as non-refundable bookings and permit fees.
   2. The TO is obliged to:
      • Minimize all costs associated with changes, postponements, or cancellations of the tour. Where costs can be reduced to zero, the TO is obliged to do so,
      • Inform the Client of any significant changes without undue delay,
      • Prioritize preserving the tour’s date and make only essential changes to the conditions (e.g., changing hunting areas or accommodation). If preserving the date is not feasible, the TO must attempt to reschedule the tour to another date or season. Cancellation of the tour is considered the last resort.
   3. If changes fundamentally alter the nature of the tour, the Client has the right to:
      • Either withdraw from the agreement without any fees, or
      • Accept the proposed modifications to the tour or agreement.
   4. The TO ensures that in the event of necessary changes, reasonable compensation or alternative options are provided to the Client that take into account their legitimate interests, to the extent allowed by the objective conditions.
8. WITHDRAWAL FROM THE CONTRACT AND CANCELLATION TERMS
   1. The Client has the right to withdraw from the contract at any time before the tour begins. In case of withdrawal, the TO is entitled to charge a cancellation fee equal to the deposit paid by the Client under the tour agreement.
   2. The TO has the right to withdraw from the contract only in cases where:
      • The tour cannot be conducted due to objective reasons beyond control (e.g., armed conflict, pandemic, occurrence of contagious diseases, or force majeure) as per clause 7.1,
      • The Client has failed to fulfill their obligations under the tour agreement, especially by not paying the agreed tour price within the specified deadline,
      • It is impossible to conduct the tour due to demonstrable and objective reasons originating from the TO or third parties, preventing the proper execution of the agreement. In such cases, the TO is obliged to inform the Client of the withdrawal from the contract without undue delay and state the reason for the withdrawal. If the withdrawal occurred for reasons not caused by the Client, the TO is committed to minimizing the incurred costs and refunding all financial amounts to the Client, minus any necessary and demonstrable costs already incurred in connection with the tour.
9. COMPLAINTS AND LIABILITY
   1. Filing a complaint
      • The Client is obliged to notify any deficiencies or discrepancies regarding the tour immediately after their discovery, directly to the TO's representative or the tour guide. If the issue cannot be resolved on- site, the Client has the right to file a written complaint within 30 days of the tour's end.
   2. Complaint resolution
      • The TO is obliged to address complaints without undue delay, but no later than 30 days from the receipt of the written complaint, unless a longer period is mutually agreed with the Client. Complaints must be submitted in writing, either in person at the TO's registered office or through the email address provided in the agreement or on the official TO website.
   3. TO liability
      • The TO is not responsible for damages or deficiencies caused by:
        • Force majeure (e.g., armed conflict, pandemics, natural disasters, or similar unforeseeable events),
        • The actions of third parties outside the TO's direct control (e.g., local authorities, service providers, or safety measures in the destination),
        • The actions or negligence of the Client who failed to comply with the tour’s rules, local laws, or guide instructions.
   4. Claims for damages
      • If the Client suffers damage that can be demonstrably attributed to the TO’s breach of obligations, the TO is obliged to compensate the demonstrable damage in accordance with the valid legal regulations of the Slovak Republic, specifically Act no. 170/2018 Coll. on Travel Services, Linked Travel Services, and the Amendment of Certain Acts.
   5. Place and method of filing a complaint
      • The Client may file complaints in writing to the address of the TO’s registered office as stated in the tour agreement, or electronically to the official email address of the TO. The Client may also utilize a complaint form available on the TO's website (if such a form exists).
   6. Alternative dispute resolution
      • If the Client is not satisfied with the way the TO handled the complaint, they have the right to contact the Slovak Trade Inspection (SOI) or another authorized body for alternative consumer dispute resolution in accordance with Act no. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes.
   7. Obligation of cooperation by the Client
      • The Client is obliged to provide the TO with the necessary cooperation in resolving the complaint, mainly by supplying sufficient evidence (e.g., photographs, confirmations, witnesses) to enable proper resolution of their complaint.
10. DISPUTE RESOLUTION BETWEEN THE TO AND THE CLIENT
    1. In the event of a dispute between the TO and the Client regarding the tour agreement, the parties commit to resolving the dispute through mutual negotiations and agreement, aiming for an amicable resolution as quickly as possible.
    2. If the parties cannot reach an agreement:
       • The governing law for dispute resolution is the law of the Slovak Republic, even if the Client is a resident or has their headquarters abroad, or if the services provided by the TO occurred outside the Slovak Republic.
       • Any legal or court dispute that cannot be resolved through negotiation will be handled by a court of competent jurisdiction in the Slovak Republic according to the TO’s registered office, unless this would conflict with mandatory provisions of law.
       • The costs associated with legal proceedings shall be borne by the unsuccessful party unless otherwise decided by the court or relevant authority. This method of dispute resolution adheres to Act no. 160/2015 Coll. Civil Dispute Code and other relevant legal regulations of the Slovak Republic. By signing the agreement, the Client confirms they understand and accept these conditions. In case of any questions regarding the Client’s rights and obligations or disputes, the Client has the option to request detailed information from the TO and consult with an authorized person.
11. PERSONAL DATA PROTECTION AND USE OF AUDIOVISUAL MATERIAL
    1. Personal data protection
       • The TO processes the personal data of Clients in compliance with the Slovak Republic's applicable legislation and Regulation (EU) 2016/679 of the European Parliament and Council on the protection of natural persons with regard to the processing of personal data (GDPR) and Act no. 18/2018 Coll. on Personal Data Protection and on Amendments and Supplements to Certain Acts (hereinafter referred to as the “Personal Data Protection Act”).
    2. Purpose of processing personal data
       • The personal data of Clients is processed for the following purposes:
         • Concluding and fulfilling the tour agreement,
         • Ensuring services related to the tour arrangement (e.g., reservations for accommodation, transport, permits),
         • Compliance with the statutory obligations of the TO (e.g., accounting, hunting permits, licenses, archiving),
         • Protecting the rights and legitimate interests of the TO (e.g., potential legal disputes).
    3. Legal basis for processing
       • The processing of personal data is based on:
         • Contractual grounds – processing is necessary for the fulfillment of the tour agreement,
         • Legal obligations that the TO must comply with,
         • Legitimate interest of the TO, such as the protection of its property, rights, and legitimate claims.
    4. Extent and duration of data storage
       • The personal data of Clients is processed to the extent necessary for the purposes listed in point 11.2 and is retained for the period required by applicable legal regulations or for the duration necessary to protect the TO’s legitimate interests.
    5. Providing data to third parties
       • The TO may provide the personal data of Clients to third parties, particularly entities directly related to the provision of services (e.g., accommodation providers, transport providers, local authorities). The TO is not responsible for the processing of data by these entities if such processing is in compliance with the law.
    6. Client rights
       • In accordance with GDPR and the Personal Data Protection Act, Clients have the right to:
         • Access their personal data,
         • Correct or supplement inaccurate or incomplete data,
         • Request the restriction or deletion of their data if this does not interfere with the TO’s obligations,
         • Data portability to another provider (if technically feasible),
         • File a complaint with the Slovak Personal Data Protection Office if they believe their rights have been violated by the TO.
    7. Use of audiovisual materials
       • By signing the tour agreement and confirming acceptance of the GTC, the Client grants the TO a non- exclusive right to create and use photographs and video materials in which the Client is captured during the tour. These materials may be used by the TO for commercial purposes (e.g., promotion, marketing, documentation) via public dissemination (e.g., on the TO’s website, in brochures, on social media, or in other marketing materials).
    8. Refusal of consent for audiovisual material use
       • The Client has the right to refuse consent for the use of their photographs and videos for commercial purposes without stating a reason. Written notice of refusal must be delivered to the TO no later than the start of the tour. If such refusal is not received, it is assumed the Client agrees to the use of audiovisual materials.
    9. Protection of the TO’s rights
       • The TO reserves all rights to audiovisual materials created during the tour. Unauthorized use of these materials by third parties without the written approval of the TO is prohibited. The TO reserves the right to claim compensation and enforce legal remedies in case of violations.
12. INSURANCE AND PROTECTION AGAINST TO INSOLVENCY
    1. Insolvency insurance of the TO
       • In accordance with Act no. 170/2018 Coll. on Travel Services, Linked Travel Services, and the Amendment of Certain Acts, the TO has secured insolvency insurance. This insurance protects the Client in the following cases:
         • Refund of the amounts paid by the Client for the tour if the tour has not taken place due to TO insolvency,
         • Covering the costs of returning the Client to the departure point if the tour has been interrupted due to TO insolvency.
       • Detailed information about insolvency insurance, including the insurance contract and contact details of the insurer, is available on the TO’s official website www.huntinslovakia.com and is part of every tour agreement.
    2. Individual travel insurance for the Client
       • Clients are strongly advised to arrange individual travel insurance, which includes:
         • Health insurance covering medical and treatment costs abroad,
         • Liability insurance covering potential damages caused by the Client to third parties during the tour,
         • Insurance covering specific risks associated with the nature of the tour (e.g., hunting), if such insurance is required.
       • The TO will provide information about the benefits of individual travel insurance upon request and recommends the Client arrange such insurance before the tour begins. However, the TO is not responsible for damages or costs incurred due to the Client failing to arrange individual insurance.
    3. Information and obligations of the TO
       • The TO is committed to providing the Client with all relevant information regarding insolvency insurance and its application. Furthermore, the TO commits to act per legal regulations and cooperate with the insurer to ensure the Client’s claims are addressed.
    4. Notification for Clients
       • The TO notifies Clients that in case of any questions or uncertainties regarding insurance and its application, Clients may contact the TO's representatives listed in the tour agreement or via contact details available on the website www.huntinslovakia.com.
13. FINAL PROVISIONS
    1. Effectiveness of the GTC
       • These General Terms and Conditions (hereinafter referred to as “GTC”) come into effect on the date of their publication on the TO’s official website at www.huntinslovakia.com and are binding for all contracts concluded after this date unless otherwise agreed in writing by the contractual parties.
    2. Governing law and jurisdiction
       • All legal relationships arising from or in connection with these GTC are governed by the laws of the Slovak Republic. In the event of a dispute between the TO and the Client, such disputes shall primarily be resolved amicably. If amicable resolution is not possible, the competent court in the Slovak Republic, according to the TO’s registered office, shall have jurisdiction.
    3. Division of responsibility in case of invalid provisions
       • If any provision of these GTC is or becomes invalid, illegal, or unenforceable, such invalidity, illegality, or unenforceability will not affect the validity, legality, or enforceability of other provisions. The TO is committed to replacing the invalid provision with a new provision that is in accordance with the law and consistent with the purpose of the original provision.
    4. Electronic communication and written form
       • All communication between the TO and the Client related to the tour, including the conclusion of the tour agreement, may be conducted electronically unless otherwise required by law. By signing the agreement, the Client agrees to receive electronic messages related to the tour at the contact details provided.
    5. Data protection and acceptance of GTC
       • By signing the agreement, the Client confirms they have read, understood, and agreed to these GTC, including provisions related to personal data protection and the use of audiovisual materials as outlined in Article 11 of the GTC.
    6. Responsibility and cooperation with the Client
       • The TO and the Client agree to respect these GTC and cooperate in good faith in fulfilling the services of the tour, handling complaints, and performing other obligations arising from the contractual relationship.

These General Terms and Conditions have been prepared in compliance with applicable legal regulations of the Slovak Republic and the European Union legislation effective as of May 19, 2025. The TO reserves the right to amend the GTC, and such amendments shall become valid on the date of their publication on the TO’s website.